Support
Help, from the people who build the software.
You are not opening a ticket into a void. Reach the team that builds Gridmatic directly. Here is how to get help and where to find the answers people ask for most.
Talk to us
Email or call us
For anything at all: your account, your capital, billing, or a question before you join. We reply within one business day, usually much sooner.
Already a client?
Log in to see your live account, Cash-Flow, and monthly reports.
How we support you
Real help, from real people.
Guided setup
Connect your Kraken account, enter your capital, and choose your Cash-Flow split. The software builds your grid from there. If you want a walkthrough, book a call and we will go through it with you.
The software runs 24/7
Gridmatic watches the market and trades around the clock on your own account. You can see every trade, pause it, or change your split whenever you want.
Plain-English monthly reports
Every month Gridmatic sends a clear report: what the bot earned, what was set aside as Cash-Flow, and what was reinvested. No jargon, no decoding required.
Your capital, your account
Funds never leave your own Kraken account. Gridmatic connects through trade-only API access, and you can revoke it at any time without warning.
Common topics
Answers to what people ask most.
Getting started
How to create and connect your Kraken account, set your grid, and get your bot running.
See how it works →Your capital and account safety
Why your funds stay in your own exchange account, what API access Gridmatic uses, and how to revoke it.
Read the FAQ →Cash-Flow and withdrawals
How withdrawable income is separated from open positions, and how to take it out without stopping the bot.
Read the FAQ →Billing and your subscription
How the fixed weekly subscription works by capital tier, and what the 120-day guarantee covers.
View pricing →Cannot find what you need? Email emilioalv@cryptobotaccelerator.com or call +1 (480) 406-2026 and a real person will help.
120-day money-back guarantee.
The guarantee applies to your Gridmatic licensing and setup agreement, and the terms of that agreement govern it. Weekly software subscription fees are excluded and are non-refundable. The guarantee does not cover trading performance. Contact support and we will process your request.